Our Promise

BK CIANDRE MANUFACTURER WARRANTY 

  1. BK CIANDRE’s Warranties do not apply to: 

(a) Where damage is a result of abuse, improper care or use, including (but not limited to) improper maintenance, failure to follow BK CIANDRE Care Instructions, exposure to direct sunlight, salt air, chemicals, spillages, water and any use for which the product was not designed or where damage is a result of ordinary wear-and-tear;

(b) Damage as a result of failure to follow BK CIANDRE’s care instructions or specifications; 

(c) Damage incurred in the movement or relocation of a product

(d) Where products have been exposed to extreme conditions or it has come into contact with dyes, solvents, acid or other corrosive liquids or materials, incorrect cleaning techniques or exposing products to direct heat, sunlight or moisture where the product has not been designed for such use. 

  1. BK CIANDRE’s Warranties

The following warranties apply to goods purchased direct from BK CIANDRE. Structural Warranties exclude any surface or finish of a product. Exclusions above apply. Period of warranty from date of purchase

- 10 years Aluminium Structural Frame Warranty 

- 5 years Aluminium Structural Frame Outdoor Warranty

- 5 years coating Warranty

- 5 years Sintered Porcelain Stone Warranty 

For more Warranty information please contact sales@bkaustralia.com.au

  1. BK CIANDRE’s Warranties Remedies & Solutions

BK CIANDRE cannot provide specific timeframes for repair or replacements but will endeavour to repair or replace goods at the earliest possible opportunity. The decision whether to replace or repair defective or damaged goods is at BK CIANDRE’s sole discretion. 

  1. Remedies 

Certain legislation, including Schedule (2) of the Competition and Consumer Act 2010, imply guarantees and impose obligations, which cannot be excluded, restricted or modified. Where such statutory provisions apply BK CIANDRE’s liability shall be limited at its option to:

(i) in the case of supply of Goods, the replacement of the Goods or supply of equivalent Goods; or 

(ii) the payment of the cost of replacing the Goods or acquiring equivalent Goods; or

(iii) the payment of the cost of having the Goods repaired; or 

(iv) the repair of the Goods. 

  1. To claim under any of the above Warranties 

To be entitled to claim under any of the above warranties you must: 

(i) Should a defect or imperfection appear in the item within the period specified in the table in paragraph 5 above, stop using the item immediately. To make a claim under this warranty you must, before the warranty period expires: 

(ii) contact BK CIANDRE on the contact information provided on this website and provide proof of purchase, details of what you consider the defect to be and the circumstances in which the defect appeared and all other relevant communications in respect of the Warranty claim or goods. 

(iii) BK CIANDRE will determine whether the product is defective and if the product is defective and is covered by the warranty, BK CIANDRE will provide the remedies described in paragraph 4. above.